July 15, 2010 in Software (E)
[prMac.com] Oakdale, Pennsylvania - Pennsylvania-based CG Software, LLC, today is pleased to announce the release of Computer Admin Pro 5.0, their best-selling, integrated asset management and help desk tracking software for Mac OS X or Windows. Based on the latest version (11) of the FileMaker Pro database engine, the application offers a complete solution to storing and searching any data relating to computer hardware, software, maintenance, and repairs. Technicians can use a web browser to easily manage the ticket process, including creating, editing, and closing.
Ideal for computer consultants, IT managers, system administrators, help desk system managers, or anyone who needs to record and organize computer related information, the app is full-featured, yet easy to learn and use. Its asset manager feature lets the user consolidate their computer hardware and software information: computer name, location, OS, peripherals, serial and asset ID numbers. All data is fully searchable using a wide variety of criteria, and the software will automatically generate seven different status reports, each a compilation of information regarding one system area.
* Total solution for computer asset management and help desk operation
* Allows storage and search of all essential hardware and software tracking data
* FileMaker Pro engine-based, permits full searching by many different criteria
* Technicians can log in through any web browser to modify or create a repair ticket
* Supports import and export of all commonly used file formats
* Completely re-designed GUI makes learning and operating simpler than ever
The trouble call feature of the app can aid in organizing any help desk system by tracking computers out for repairs, technicians assigned to calls, length of time calls remain open, and more. By logging a history of problems and resolutions within the help desk system, users can also build their own reference library for future troubleshooting. And owners of FileMaker Pro can use Computer Admin Pro as a fully compatible template for their own customizable help desk system (requires site license). It supports import and export from/to any tab- or comma-delimited file, as well as SYLK, DIF, and WKS spreadsheets, and FileMaker Pro databases.
"As Computer Admin Pro has evolved it has become both simpler to use and more powerful," stated company owner Thomas Mokwa. "It is a complete solution in a box."
* Mac OS X 10.6 (Snow Leopard) - Intel-based Mac, 1GB RAM
* Mac OS X 10.5.7 - PPC G4 (867 MHz+), G5, or Intel, 512MB RAM
* Windows 7, Vista, XP - 1 GHz+, 1GB RAM
Pricing and Availability:
Computer Admin Pro 5.0 is available for either Mac OS or Windows OS at $149 (USD) for a single user license. Multi-user licenses are $99 per user. Site licenses are available for $1,999. Review copies available on request.
Based in Oakdale, Pennsylvania, CG Software, LLC was founded by Thomas Mokwa in 2000. CG Software is a member of the FileMaker Business Alliance, as well as the Association of Software Professionals. They have created prepackaged and custom software solutions used by businesses large and small, as well as educational institutions worldwide. Copyright (C) 2010 CG Software. All Rights Reserved. Apple, the Apple logo, and Mac, are registered trademarks of Apple Inc. in the U.S. and/or other countries. FileMaker Pro is a trademark of FileMaker, Inc.