August 2, 2011 in Technology
[prMac.com] Arlington, Virginia - and Preston, Lancashire, UK - GroupLogic(R), the industry's leading provider of software products that unlock the power of new enterprise platforms, and the UK's University of Central Lancashire today announced the university's successful implementation of GroupLogic's ExtremeZ-IP solution to eradicate file access and integrity issues that plagued Mac users attempting to save, edit or access files saved to the University's Windows-based network.
Mac usage in higher education continues to accelerate, according to a recent GroupLogic study that showed an 18% increase industry-wide from 2009 to 2010. Yet, supporting the popular Apple products alongside Windows devices and servers continues to be a nuisance for campus IT staff.
The University of Central Lancashire was no exception - while Mac users comprise fewer than 10% of the University's user base, the University's IT staff estimates that 60% of Mac-related help desk calls in the fall of 2010 were attributed to this problem. Of those calls, users were experiencing one or both of the following problems: 1.) Lack of access to saved files on the University's network, and 2.) If a previously saved file was able to be opened, it could not be edited and re-saved without creating a new file.
In 2009 the University introduced a single NetApp SAN which allowed for single-sign on access to the campus network for over 35,000 students and 3,000 staff from any of the University's 5,000 computers. In 2010, when the university upgraded to Windows 7, a server reconfiguration was necessary which resulted in issues for the Mac users. Support calls from Mac users to the University's help desk, increased exponentially as they attempted to develop a workaround over several months.
After extensive research, the University's IT staff determined that there was only one solution: GroupLogic's ExtremeZ-IP.
"For a significant problem, it was a simple solution," said Gareth Edwards, Senior Analyst for University of Central Lancashire Learning and Information Services. "We would have gone to GroupLogic right away, but we have to ensure we're spending money on the right solution - we can't just spend money to solve a problem."
The solution was deployed on 18 of the University's user servers in November 2010. The installation of the software was straight-forward and, after implementation of local configuration specifics, the installation was complete. Once the Mac clients were reconfigured to use AFP, the help desk volume decreased, as Mac users no longer experienced any problems opening, accessing, sharing or saving files.
"As students and faculty at the UK's University of Central Lancashire can attest, even an act as simple as re-opening a saved file can be rendered impossible by fundamental differences between Windows and Mac operating systems," says Anders Lofgren, GroupLogic Vice President of Product Management. "ExtremeZ-IP is designed to deploy instantly and easily, with no maintenance required, so institutions and enterprises can get back to work right away."
GroupLogic helps enterprise and education IT organizations simply and securely integrate diverse computing platforms into enterprise environments, connecting employees to enterprise files, content and assets to facilitate a more productive and efficient work environment. With more than two decades of experience, GroupLogic leads the marketplace in helping IT organizations effectively and easily manage the integration of Apple products into the enterprise ecosystem. Whether IT organizations are looking to integrate existing Apple assets, purchase additional Apple hardware like Macs and iPads, or want to take advantage of the hardware costs savings that accompany the adoption of IT consumerization, GroupLogic enables IT organizations to easily and securely manage the rapid integration of diverse platforms while ensuring resources are optimized. GroupLogic enables the enterprise to focus on what is really important - competitive differentiation, improved employee productivity, mitigated risk and reduced costs. GroupLogic's proven products - ExtremeZ-IP, ArchiveConnect, and MassTransit - are in use by some of the world's most innovative companies, including Christie's, International Greetings and Omnicom Group.