September 15, 2009 in Software (E)
[prMac.com] Fremont, CA - Web Help Desk, a leading provider of practical, flexible and comprehensive ITSM help desk software, announces out-of-the-box integration with Microsoft System Center Configuration Manager (SCCM), formerly Microsoft Systems Management Server (SMS). The seamless integration delivers scheduled imports of hardware and software asset discovery data from Microsoft SCCM or SMS to the Web Help Desk database, providing instant access to up-to-date SCCM asset data within the Web Help Desk browser-based interface.
This unique approach to out-of-the-box integration conserves IT budget resources by removing the need to purchase expensive, proprietary discovery modules from the help desk vendor. The availability of validated asset data directly within a service request ticket creates an efficient "one stop shop" for ITSM fulfillment.
Joel Gibby, Systems Specialist with Camas School District #117 in Camas, Washington proclaimed, "The Web Help Desk SMS integration setup couldn't be easier. We simply put in our SMS server IP, database name, username and password. The level of integration is great - if an asset discovered by SMS has a last logged on user, it will show up under that user's assets in Web Help Desk." Mr. Gibby continued, "All installed software on an asset is listed, along with IP, MAC, model number, serial number, disk and memory usage. Web Help Desk even tell you how to setup RC.EXE, so that you can launch SMS Remote Tools directly from the help desk software. I'm impressed. This level of integration really jump-started our use of the asset management features within Web Help Desk."
The inclusion of Microsoft SCCM and SMS integration into the application's feature set solidifies Web Help Desk's commitment to cross platform compatibility and vendor neutrality. Web Help Desk currently provides support for all modern web browsers, virtually any server-side operating system and most major databases. This flexibility allows organizations to maximize their existing infrastructure and provides peace of mind that any future infrastructure changes will not disrupt their Web Help Desk deployment.
"This hardware and software data is already available in your SCCM or SMS deployment. Why not make it easily accessible to your service desk tickets, where it's most needed?" explained Terry Siddall, VP at Web Help Desk. "Having this asset information within the service request ticket makes perfect sense, but buying another help desk vendor's discovery system to provide the same information you've already paid for does not."
Microsoft SCCM integration is available to on-premise licenses running on Windows Server, Mac OS X, Linux or Unix, and on Web Help Desk SaaS hosted plans as well.
Founded in 1998, MacsDesign Studio LLC is a global provider of the Web Help Desk software suite, the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset Management, Knowledge Management, LDAP and AD Integration, and Change Management.