Apr 12, 2012 - Web Help Desk, a leading provider of practical and flexible help desk software, announced it has been awarded an eSchool Media 2012 Readers' Choice Award for its comprehensive ITSM help desk solution. This award recognizes the ed-tech products and services proven to be effective as voted by nearly 1,400 eSchool Media readers in schools and colleges nationwide. Web Help Desk continues to be the recognized leader in easy to use help desk software.
Jul 26, 2011 - California based innovator, Web Help Desk today announced that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk established itself as the leading ITSM solution running on the Mac OS platform. Web Help Desk's centralized approach to ITSM simplifies the management of IT services in a heterogenous environment, and provides portability across platforms when needed.
Sep 15, 2009 - Web Help Desk releases seamless out-of-the-box integration with Microsoft SCCM and SMS, providing IT professionals with up-to-date hardware and software asset details within the web-based help desk software. No table mapping configuration or SQL scripts required. In classic Web Help Desk style, simply choose your synchronization schedule, point to the SCCM/SMS deployment and select which SCCM/SMS data to be made visible, then carry on with your now enhanced service management operations.
Apr 20, 2009 - Web Help Desk today announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies. This new Lite Edition is available as both a hosted SaaS application or for on site installation. Web Help Desk Lite Edition offers a strong feature set, simple implementation, ease of use, email integration, flexibility, scalability, and an unparalleled user interface.
Jan 08, 2009 - UniPress Software, European distributor of the Web Help Desk Software, announced attendance to the 2009 BETT Show, 14-17 Jan. in Olympia, London. The Web Help Desk Software is a leading cross-platform help desk software solution for all educational institutions from higher education universities to the smallest lower schools. Visit UniPress at Stand V18 to register for a free gift. Download the Free Web Help Desk Software Edition for a sample of UniPress's ICT software solutions.
Dec 09, 2008 - Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades.
Nov 10, 2008 - Web Help Desk, a Mac OS X web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.
Sep 16, 2008 - MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
Aug 20, 2008 - MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management tools, and an AJAX enhanced user interface.