March 15, 2007 in Mac OSX (E)
[prMac.com] Chicago, IL:
MOST Training & Consulting announces the immediate availability of Mac HelpMate 2 with Auto HelpMate, its zero-configuration cross-platform screen sharing and control solution. Auto HelpMate allows a consultant or support professional or IT Manager to initiate screen sharing from a secure web site in 60 seconds with or without a user logged into the machine, making it the ultimate support solution for servers or mobile professionals who can’t always be available but leave their computer on and connected to the Internet. Offering the same capabilities as well known-commercial alternatives at a fraction of the cost, Auto HelpMate can be a windfall for technical support professionals who support Macs and Windows computers in multiple physical locations. Mac HelpMate 2 now includes a MHMQC (Mac HelpMate QuickConnect) menu item, so that all end users need do is choose “share my screen” from the menu bar on their Desktop, or toggle Auto HelpMate off or on for unattended activation.
Mac HelpMate 2 with Auto HelpMate requires Mac OS X 10.3 or higher. Its Windows equivalent, Win HelpMate, requires Windows 2000 or XP. Mac HelpMate works easily through firewalls and routers. It’s not necessary to know the TCP/IP address of a computer sharing its screen to control it nor is it necessary to change any network settings. This makes Mac and Auto HelpMate an ideal solution for mobile professionals and technical support pros that constantly move from one network to another such as airplanes, hotspots, hotels or even cell phone connections. All Auto HelpMate and Mac HelpMate network traffic is secured with industry-standard SSL or Blowfish encryption.
"We got rid of the slow and mediocre Netopia eCare remote control software and replaced it with a very cool program called “Mac HelpMate.” It's not only faster than eCare, it does a lot more," says Bob "Dr. Mac" Levitus, Head of Dr. Mac Consulting.
"I can now offer my clients on-demand help wherever they are, whether or not I have set them up with Apple Remote Desktop (which is requires a VPN and an admin license for each site) or Timbuktu (which has to be licensed on each computer) and it is very simple for my end users," says Allen Hancock of Baton Rouge, a certified member of the Apple Consultant's Network, “. . . and now, with Auto HelpMate, I can remotely assist my roadwarrior clients no matter where they are!”
“I've used Mac HelpMate with almost all my clients, and while many of them have used Timbuktu or PC Anywhere before, they are all shocked at the speed and the ease of use of Mac HelpMate,” reports Andrew Zipkes from dataLAB in Brooklyn, NY.
An annual subscription of $600 or monthly subscription of $79 is required to access the Auto HelpMate Connection Manager and Mac HelpMate remote control capability. Members of select Macintosh professional organizations such as the Apple Consultants Network (ACN) and Apple Resellers are entitled to a discounted subscriptions. Mac HelpMate Professional also enables the subscriber to personalize unlimited copies of the application with their own URL and graphic. This makes Mac HelpMate a perfect calling card for consultants and support professionals. Mac HelpMate also allows clients to directly email their techs with problem reports or system profiles, a great solution if there is a problem with e-mail delivery.
About MOST Training & Consulting
MOST Training & Consulting, is a nationally-recognized provider of Mac OS X IT workshops at its training center in Chicago and all over the country at customer sites. MOST IT also provides provides professional services for those customers since 2001. Mac HelpMate, Win HelpMate and Auto HelpMate are an outgrowth of that real-world experience.
For more information on Mac HelpMate or MOST Training and Consulting, Please contact Gabriel Caskey, Sales Manager,