September 16, 2008 in Mac OSX (E)
[prMac.com] Fremont, CA - MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X. More than ever, businesses and educational institutions are seeking continuity and cost-effective IT help desk solutions. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
A scheduled or on-demand import of asset discovery data directly from the ARD database to the Web Help Desk provides support professionals with the critical, up-to-date asset information required to efficiently resolve service requests. This new integration makes Apple Remote Desktop 3 asset data available to any web browser through one centralized web application.
Web Help Desk's integration with Apple Remote Desktop 3 makes initiating an ARD control session a simple mouse click away. Technicians can instantly access all of ARD's features and benefits from a Web Help Desk ticket or asset view.
Founded in 1998, MacsDesign Studio LLC is a global provider of the Web Help Desk software suite, the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow. The Web Help Desk software suite is a service desk management leader for small to mid-sized enterprises and departments within large, multinational organizations.