June 17, 2014 in Announcements (E)
[prMac.com] London, United Kingdom - Amsys are proud to announce that they have been awarded the ISO 9001 certification, the world's most highly recognised standard for developing and maintaining quality management systems. Led by Emily Case, Amsys Quality Manager, the certification recognises that Amsys' policies and procedures comply with the high standard required by ISO 9001 and demonstrate their commitment to quality assurance and customer satisfaction.
Although Amsys already had a number of quality assurance measures in place, it was agreed that the process to achieve ISO certified status would implement a number of ISO standards that would further improve customer satisfaction, efficiency, and therefore the attractiveness of Amsys as the Apple Authorised Service Provider and Training Centre of choice to potential and existing clients.
With many of their processes independently scored as "well defined" or "excellent", the audit described Amsys quality management system as:
"...very well structured and is firmly embedded in the organisation. The product realisation process is well defined with controlled Policies, Processes and Procedures which can all be found within the various Quality Management System Files held on the organization's shared drive and on the HR People System."
Furthermore, as part of Amsys' drive to improve quality and customer satisfaction, the company's computer repair workshops have recently undergone a GBP50,000 refurbishment to create a clean, attractive and modern environment. "Not only have we created clean and clinical conditions in which our clients Macs are repaired, but we have improved the working environment for our staff. Both of these factors will help drive continued improvement in quality standards" stated Alex Hawes, Amsys' Managing Director.
Looking to the future, Amsys plan to complete further ISO standards including Information Security certification ISO 27001 and Service Management ISO 20001, which will demonstrate Amsys' commitment to world class information security and service standards.
Located in London, United Kingdom, Amsys is Europe's leading Apple Certified Training Centre providing a range of OS X technical, iOS and Hardware courses for creative and IT professionals in business, education and other fields. For 25 years Amsys has offered a full range of Apple support services designed to support all shapes and sizes of enterprise, through all stages of their growth and development. Mac support services at their best, fully certified and guaranteed. All Material and Software (C) Copyright 2014 Amsys. All Rights Reserved. Apple, the Apple logo, Mac OS X, iPhone, iPod and iPad are registered trademarks of Apple Inc. in the U.S. and/or other countries. Other trademarks and registered trademarks may be the property of their respective owners.