FoneConnector for Daylite connects phone systems to Marketcircle Daylite

August 31, 2009 in Utility (E)

[] Bendorf, Germany - FoneConnector for Daylite (version 1.0, released today) is a new and flexible inbound telephony solution for Marketcircle Daylite and offers unique and native CRM-telephony-integration on Macs. The number of an incoming phone call is automatically matched by FoneConnector to the appropriate Daylite contact in the actual Daylite database and triggers a Call Window.

In this Call Window a Daylite-user can track call-duration, take notes during the phone call and add various Daylite-elements like appointments, tasks, projects, opportunities or attach pre-defined Daylite-forms. All those elements are automatically linked to the appropriate contact in the Daylite database. The user can even link the phone call to existing projects, opportunities or groups to which the caller is already linked to.

About the general architecture of FoneConnector for Daylite:
FoneConnector for Daylite doesn't listen directly to the telephone line - it integrates with some popular 3rd party telephony systems instead, who identify the icoming call and send the caller's number to FoneConnector to perform the lookup in Daylite. This way, FoneConnector is very flexible and can potentially support any telephone device that the 3rd party telephony system supports by itself.

The connection to 3rd party telephony solutions is achieved through FoneConnector Phone Plugins. In version 1.0 FoneConnector for Daylite supports the following 3rd party telephony solutions through FoneConnector Phone Plugins and integration scripts:

* SkypeIn (Online Number) by Skype Limited
* PhoneValet by Parliant Corporation
* Dialectic by JNSoftware
* direct by ilink Kommunikationssysteme GmbH
* STARFACE by vertico software GmbH (Asterisk-based VOIP-appliances) through the optional Starface Connect inbound/outbound product bundle
* Dial!Fritz by Matthias Hühne (for compatible AVM Fritz!Box devices)

In addition there is an AppleScript Phone Plugin included so that FoneConnector for Daylite can integrate with other 3rd-party telephony systems, e.g even with the iPhone through an AppleScript-integration with BluePhone Elite 2 by Mira Software, Inc. 3rd party developers can extend the support for telephony systems by writing their own native Phone Plugins for FoneConnector. A native FoneConnector-API is available upon request. (Please note: 3rd party telephony solutions must be obtained/licensed separately and are not included in the FoneConnector distribution. Additional costs apply.)

System Requirements:
FoneConnector for Daylite requires at least Daylite 3.9.3, Mac OS X 10.5.7, a Mac with an Intel-based processor and a supported 3rd party telephony system. Further details can be found on the website.

Pricing and Availability:
Special introductory price available. FoneConnector for Daylite can be purchased at a special introductory price, offer ending September 30, 2009. International pricing is as follows: European Union: EUR 59 (EUR 39 introductory price). International: $79 ($49 USD introductory price). (without VAT/taxes). FoneConnector for Daylite can be used without any risk for 14 days by downloading the Installer-DMG from the website. A detailed documentation is available too, plus movies and tutorials on the website. FoneConnector for Daylite is distributed by OSXpert Limited, a Daylite Master Partner and Marketcircle Regional Partner for Gerany/Austria/Switzerland.

FoneConnector for Daylite is distributed by OSXpert Limited, a Daylite Master Partner and Marketcircle Regional Partner for Germany/Austria/Switzerland. OSXpert Limited was founded in July 2009 by Alf Ruppert and Ilias Vassiliou after successfully running a website about the use of Macs in companies for 3 years and sucessfully offering Marketcircle Daylite products and Services in the German-speaking region of Europe. The product names used in this press release are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners.


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