October 29, 2009 in Software (E)
[prMac.com] Odessa, Ukraine - Last year CS Odessa launched a customer initiative to better gauge the satisfaction level of our customers. In the 2nd annual benchmark, CS Odessa emailed surveys to over 3,700 customers, at random, who had purchased any of the ConceptDraw products during 2008, and were asked to rate their satisfaction level on product quality and usability, as well as, technical support.
For the 2nd year in a row, ConceptDraw products and support scored high in customer satisfaction. The primary change between last year's survey results and this year was the product that rated highest in customer satisfaction was ConceptDraw Office. This is due to the fact that ConceptDraw Office was not a shipping product during the timeframe covered by the first customer satisfaction survey.
Over 5% of ConceptDraw customers who were surveyed participated in the survey. Results were gathered from over 100 countries across the globe. Purchases that were triggered by word of mouth went from 3% in the first survey, to 8.1% in the second one, a total increase of 270%.
Gregory Zhukov, CEO at CS Odessa observes, "In year two of our customer satisfaction survey we were pleased to find that our customers were happy with the value of our products. An especially important measure was the level of satisfaction experienced by customers of our new product, ConceptDraw Office."
Oleg Bocharnikov, Head of Product Marketing at CS Odessa, comments, "Technical Support is the backbone of the customer experience. Because of this, we were very happy to see the exceptional support scores. We work very hard at CS Odessa to provide our customers with a great product and support experience. The high scores we have received reflect all of our hard efforts we make to achieve our satisfaction goals."
The ConceptDraw product line for Macintosh and Windows is comprised of:
* ConceptDraw Office -
Powerful integrated productivity software suite that allows one to plan, do and manage any process or project
* ConceptDraw PRO -
Diagramming and drawing software
* ConceptDraw MINDMAP -
Brainstorming tool that utilizes mind mapping techniques to help organize ideas and tasks
* ConceptDraw PROJECT -
Professional project management software
* ConceptDraw WebWave Plug-in -
Software for creating professional diagrams and drawings on the stage of website or application prototyping and design, page mocking-up and site-mapping
* ConceptDraw NetDiagrammer Plug-in -
Network and system design
Founded in 1993, Computer Systems Odessa supplies cross-platform productivity tools and graphics technologies to professional and corporate users. With headquarters in Odessa, Ukraine and an office in California, USA; CS Odessa sells products internationally through resellers in over 25 countries, and directly sells products in over 120 countries. The ConceptDraw Productivity Line of products has won numerous awards and is used by hundreds of thousands of people all over the world.