June 26, 2014 in Software (F)
[prMac.com] Chicago, Illinois - Helprace announced the unveiling of brand-new communities, built completely from the ground up for use on Mac OS X, iPad and iPhone (for end users). Helprace communities offer engaging customer experiences and a chance for businesses to position themselves in line with customer expectations.
With a Helprace community, businesses finally have the right tools to create hubs for support, marketing, promotion and the gathering of user feedback. Most importantly, companies are expected to engage users quickly and seamlessly, with no disruptions. The community admin panel is flexible enough to allow for everything from collecting customer feedback to quick intervention at times of difficult customer service situations.
"The customer service experience doesn't end when the customer hands over the money," states Gregory Koldirkaev, CEO at Helprace. "Rather, the customer service experience is born in the community and needs to be curated and built upon constantly."
"The fast-changing pace of the internet has spawned a new generation of companies who take self-service very seriously. This is what inspired us to focus on developing our community platform" said Gregory Koldirkaev, CEO at Helprace. "The changing customer demands of our time push us to look far beyond brand communities. Modern customers expect intuitive feedback solutions that at the same time provide businesses with metrics, insights and customer patterns necessary to align business ideals with the customer."
The launch of the Helprace community is a milestone which will be built upon in the coming months. Helprace is setting the pace for revolutionary innovations in the customer service product offering, gradually rolling out features of importance to businesses across the board.
Helprace, a customer service software suite, was founded in 2011 to modernize customer-company interaction. Helprace has always believed that offering memorable customer support should be as easy as checking email and understanding customers even easier. With an intuitive community and feedback form at customers' disposal and a simple helpdesk layout for team members, Helprace is ready to use. There's no lengthy setup guides, installation manuals or IT settings to take care of.
* Mac OS X 10 and higher
Pricing & Availability:
* Helprace offers free and paid versions on the website.
Satisware is an an independent software company consisting of passionate developers with a knack for customer service. Satisware delivers innovative solutions that allow enterprises to deliver superior customer service. All Material and Software (C) Copyright 2014 Satisware. All Rights Reserved. Apple, the Apple logo, iPhone, iPod and iPad are registered trademarks of Apple Inc. in the U.S. and/or other countries. Other trademarks and registered trademarks may be the property of their respective owners.